Center for Information Policy and E-Government

University of Maryland

Bertot, J. C., & Jaeger, P. T. (in press). The e-government paradox: Better customer service doesn't necessarily cost less. Government Information Quarterly.

Bertot, J. C., & Jaeger, P. T. (2008). Survey research and libraries: Not necessarily like in the textbooks. Library Quarterly, 78(1), 99-105.

Burnett, G. B., & Jaeger, P. T. (in press). Small worlds, lifeworlds, and information: The ramifications of the information behaviors of social groups in public policy and the public sphere. Information Research.

Burnett, G., Jaeger, P. T., & Thompson, K. M. (in press). The social aspects of information access: The viewpoint of normative theory of information behavior. Library & Information Science Research.

Fleischmann, K. R. (in press). Digital libraries with embedded values: Combining insights from LIS and science and technology studies. Library Quarterly.

Fleischmann, K. R. & Wallace, W. A. (in press). Ensuring transparency in computational modeling: How and why modelers make models transparent. Communications of the ACM.

Fleischmann, K. R. (in press). Standardization from below: Science and technology standards and educational software. Educational Technology & Society.

Golbeck, J. (in press). The science of trust on the Web. Foundations and Trends in Web Science.

Golbeck, J., & Hendler, J. (in press). A semantic Web and trust approach to the provenance challenge. Concurrency and Computation: Practice and Experience.

Gorham-Oscilowski, U., & Jaeger, P. T. (in press). National Security Letters, the USA PATRIOT Act, and the Constitution: The tensions between national security and civil rights. Government Information Quarterly.

Jaeger, P. T., & Xie, B. (in press). Developing online community accessibility guidelines for persons with disabilities and older adults. Journal of Disability Policy Studies.

Jaeger, P. T. (in press). Information policy, information access, and democratic participation: The national and international implications of the Bush administration's information politics. Government Information Quarterly.

Jaeger, P. T. (in press). The fourth branch of government and the historical legacy of the Bush administration's information policies. Government Information Quarterly.

Jaeger, P. T., Shneiderman, B., Fleischmann, K. R., Preece, J., Qu, Y., & Wu, F. P. (in press). Community response grids: E-government, social networks, and effective emergency response. Telecommunications Policy.

McClure, C. R., Bertot, J. C., & Jaeger, P. T. (in press). Public libraries and the Internet 2007: Issues, implications, and expectations. Library & Information Science Research.

Xie, B., & Jaeger, P. T. (in press). Older adults and political participation on the Internet: A cross-cultural comparison of the United States and China. Journal of Cross-Cultural Gerontology.

Xie, B., & Jaeger, P. T. (in press). Designing public library computer training programs for older adults to promote technical skills and personal well-being. Public Libraries.

Bowman, C. A., & Jaeger, P. T. (2007). Academic interviews and persons with disabilities. In M. L. Vance (Ed.), Disabled faculty and staff in a disabling society: Multiple identities in higher education (pp. 225-234). New York: Association on Higher Education and Disability.

Fleischmann, K. R. (2007). Digital libraries and human values: Human-computer interaction meets social informatics. Proceedings of the 70th Annual Conference of the American Society for Information Science & Technology.

Fleischmann, K.R. 2007. "The Evolution of Agency: Spectrums of Bioagency and Cyberagency." Forthcoming in The Information Society.

Franklin, R. E., & Jaeger, P. T. (2007). A decade of doctorates: An examination of dissertations written by African American females in Library and Information Studies 1993-2003. Journal of Education for Library and Information Science, 48(3), 187-201.

Golbeck, J. 2007. The dynamics of Web-based social networks: Membership, relationships, and change. First Monday, 12(11).

Jaeger, P. T. (2007). Information policy, information access, and democratic participation: The national and international implications of the Bush administration’s information politics. Government Information Quarterly, 24, 840-859.

Jaeger, P. T., Bertot, J. C., & McClure, C. R. (2007). Public libraries and the Internet 2006: Issues, funding, and challenges. Public Libraries, 46(5), 71-78.

Jaeger, P. T., Bertot, J. C., McClure, C. R., & Rodriguez, M. (2007). Public libraries and Internet access across the United States: A comparison by state from 2004 to 2006. Information Technology and Libraries, 26(2), 4-14.

Jaeger, P. T., & Fleischmann, K. R. (2007). Public libraries, values, trust, and e-government. Information Technology and Libraries, 26(4), 35-43.

Jaeger, P. T., Fleischmann, K. R., Preece, J., Shneiderman, B., Wu, F. P., & Qu, Y. (2007). Community response grids: Facilitating community response to biosecurity and bioterror emergencies through information and communication technologies. Biosecurity and Bioterrorism, 5(4), 335-346.

Jaeger, P. T., & Franklin, R. E. (2007). The virtuous circle: Diversifying LIS faculties to create more inclusive library services and outreach. Education Libraries, 30(1), 20-26.

Jaeger, P. T., Langa, L. A., McClure, C. R., & Bertot, J. C. (2007). The 2004 and 2005 Gulf Coast hurricanes: Evolving roles and lessons learned for public libraries in disaster preparedness and community services. Public Library Quarterly, 25(3/4), 199-214.

Jaeger, P. T., Langa, L. A., McClure, C. R., & Bertot, J. C. (2007). The 2004 and 2005 Gulf Coast hurricanes: Evolving roles and lessons learned for public libraries in disaster preparedness and community services. In W. Miller & R. M. Pellen (Eds.), Dealing with natural disasters in libraries (199-214). New York: Haworth.

James Hendler, Jennifer Golbeck. 2007. Metcalfe's Law Applies to Web 2.0 and the Semantic Web. Journal of Web Semantics, in press.

Johnson, C., Raber, D., Jaeger, P. T., & Williams, K. (2007). Social capital and information science research. Paper to be presented at the 2007 American Society for Information Science & Technology Conference.

Kelton, K., Fleischmann, K. R., & Wallace, W. A. (in press). Trust in digital information. Journal of the American Society for Information Science and Technology.

Kuter, U., & Golbeck, J. (2007). SUNNY: A new algorithm for trust inference in social networks, using Probabilistic Confidence Models. Proceedings of the Twenty-Second National Conference on Artificial Intelligence (AAAI-07).

McClure, C. R., Jaeger, P. T., & Bertot, J. C. (2007). The looming infrastructure plateau?: Space, funding, connection speed, and the ability of public libraries to meet the demand for free Internet access. First Monday, 12(12). Available: http://www.uic.edu/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/2017/1907

Robbins, R.W., Fleischmann, K.R., & Wallace, W.A. 2008. "Computing and Information Ethics: Challenges, Education, and Research." In Handbook of Research on Technoethics, Edited by R. Luppicini & R. Adell. The Idea Group.

Wu, P. F., Preece, J., Shneiderman, B., Jaeger, P. T., & Qu, Y. (2007). Community response grids for older adults: Motivations, usability, and sociability. Paper to be presented at the 13th Americas Conference on Information Systems.

Bertot, J. C., & Jaeger, P. T. (2006). User-centered e-government: Challenges and benefits for government websites. Government Information Quarterly, 23(2), 163-168.

Bertot, J. C., Jaeger, P. T., Langa, L. A., & McClure, C. R. (2006). Public access computing and Internet access in public libraries: The role of public libraries in e-government and emergency situations. First Monday, 11(9). Available: http://www.firstmonday.org/issues/issue11_9/bertot/index.html.

Bertot, J. C., Jaeger, P. T., Langa, L. A., & McClure, C. R. (2006). Drafted: I want you to deliver e-government. Library Journal, 131(13), 34-39.

Bertot, J. C., Snead, J. T., Jaeger, P. T., & McClure, C. R. (2006). Functionality, usability and accessibility: Iterative user-centered assessment strategies for digital libraries. Performance Measurement and Metrics, 7(1), 17-28.

Crapo, A., Fleischmann, K. R., & Wallace, W. A. (2006). Implementing transparency in computational models. Paper presented at the 54th Annual Meeting of the Institute for Operations Research and the Management Sciences.

Fleischmann, K. R. (2006). Values embedded in IT: Applying a research agenda to education and practice. Paper presented at the 2006 Association for Library & Information Science Education Conference.

Fleischmann, K. R. (2006). Boundary objects with agency: A method for studying the design-use interface. The Information Society 22(2): 77-87.

Fleischmann, K. R. (2006). Do-it-yourself information technology: Role hybridization and the design-use interface. Journal of the American Society for Information Science and Technology 57(1): 87-95.

Fleischmann, K. R. & Wallace, W. A. (2006). Ethical implications of values embedded in computational models: An exploratory study. Proceedings of the 69th Annual Conference of the American Society for Information Science and Technology.

Golbeck, J.(2006). Combining provenance with trust in social networks for semantic Web content filtering. Proceedings of the International Provenance and Annotation Workshop.

Golbeck, J.(2006). Generating predictive movie recommendations from trust in social networks. Proceedings of the Fourth International Conference on Trust Management, Pisa, Italy, May 2006.

Golbeck, J., & Hendler, J. (2006). Inferring trust relationships in Web-based social networks. ACM Transactions on Internet Technology, 6(4).

Golbeck, J., & Hendler, J. (2006). FilmTrust: Movie recommendations using trust in web-based social networks. Proceedings of the IEEE Consumer Communications and Networking Conference, January 2006.

Jaeger, P. T. (2006). Assessing Section 508 compliance on federal e-government websites: A multi-method, user-centered evaluation of accessibility for persons with disabilities. Government Information Quarterly, 23(2), 169-190.

Jaeger, P. T. (2006). Telecommunications policy and individuals with disabilities: Issues of accessibility and social inclusion in the policy and research agenda. Telecommunications Policy, 30(2), 112-124.

Jaeger, P. T., Bertot, J. C., McClure, C. R., & Langa, L. A. (2006). The policy implications of Internet connectivity in public libraries. Government Information Quarterly, 23(1), 123-141.

Katz, Y. & Golbeck, J. (2006). Social network-based trust in prioritized default logic. Proceedings of The Twenty-First National Conference on Artificial Intelligence (AAAI-06).

Snead, J. T., McClure, C. R., Bertot, J. C., & Jaeger, P. T. (2006). Web-based evaluation instructional systems: design, development, issues, and considerations. Paper presented at the 2006 Library Assessment Conference.

Snead, J. T., Bertot, J. C, McClure, C. R., &. Jaeger, P. T. (2006). Developing best-fit evaluation strategies. Paper presented at the 2006 Library Assessment Conference.

Wallace, W. A. & Fleischmann, K. R. (2006). The ethical implications of designing computational models to be transparent. Paper presented at the 54th Annual Meeting of the Institute for Operations Research and the Management Sciences.

Zhou, Y., Wallace, W. A., Fleischmann, K. R., Baumes, J., Magdon-Ismail, M., & Goldberg, M. (2006). Exploration of values and group formation using the Enron email corpus. Paper presented at the 54th Annual Meeting of the Institute for Operations Research and the Management Sciences.

Bertot, J. C., McClure, C. R., & Jaeger, P. T. (2005). Public libraries struggle to meet Internet demand: New study shows libraries need support to sustain technology services. American Libraries, 36(7), 78-79.

Bertot, J. C., Snead, J. T., Jaeger, P. T., & McClure, C. R. (2005). Functionality, usability and accessibility: Iterative user-centered assessment strategies for digital libraries. Proceedings of the 6th Northumbria International Conference on Performance Measurement in Libraries and Information Services.

Burnett, G., & Jaeger, P. T. (2005). Recent policy developments and international students in the United States: Implications for information access and exchange. Paper presented at the 2005 Association for Library & Information Science Education Conference.

Fleischmann, K. R. (2005). Virtual dissection and physical collaboration. First Monday 10(5). Available: http://www.firstmonday.org/issues/issue10_5/fleischmann/.

Fleischmann, K. R. & Wallace, W. A. (2005). A covenant with transparency: Opening the black box of models. Communications of the ACM 48(5): 93-97.

Golbeck, J., & Parsia, B. (2005). Trust network-based filtering of aggregated claims. International Journal of Metadata, Semantics, and Ontologies, 1(1).

Hannestad, S. (2005). Incident command system: A developing national standard of incident management in the U.S. In B Van de Walle and B. Carla (Eds.), Proceedings of the 2nd International ISCRAM Conference (pp 19-28). International Community for Information Systems for Crisis Response and Management, Brussels, Belgium.

Jaeger, P. T. (2005). Deliberative democracy and the conceptual foundations of electronic government. Government Information Quarterly, 22(4), 702-719.

Jaeger, P. T., & Bowman, C. A. (2005). Understanding disability: Inclusion, access, diversity, & civil rights. Westport, CT: Praeger.

Jaeger, P. T., & Burnett, G. (2005). Information access and exchange among small worlds in a democratic society: The role of policy in redefining information behavior in the post-9/11 United States. Library Quarterly, 75(4), 464-495.

Jaeger, P. T., McClure, C. R., & Bertot, J. C. (2005). The E-rate program and libraries and library consortia, 2000-2004: Trends and issues. Information Technology and Libraries, 24(2), 57-67

Jaeger, P. T., McClure, C. R., Bertot, J. C., & Langa, L. A. (2005). CIPA: Decisions, implementation, and impacts. Public Libraries, 44(2), 105-109.

Snead, J. T., Bertot, J. C., Jaeger, P. T., & McClure, C. R. (2005). Developing multi-method, iterative, and user-centered evaluation strategies for digital libraries: Functionality, usability, and accessibility. Paper presented at the 2005 American Society for Information Science & Technology Conference.

Wallace, W. A. & Fleischmann, K. R. (2005). Models and modeling. In C. Mitcham (Ed.), Encyclopedia of Science, Technology, and Ethics. Macmillan Reference.

Golbeck, J., & Hendler, J. (2004). Accuracy of metrics for inferring trust and reputation in semantic Web-based social networks. Proceedings of 14th International Conference on Knowledge Engineering and Knowledge Management.

Golbeck, J., & Hendler, J. (2004). Reputation network analysis for email filtering. Proceedings of the First Conference on Email and Anti-Spam.

Jaeger, P. T. (2004). Beyond Section 508: The spectrum of legal requirements for accessible e-government websites in the United States. Journal of Government Information, 30(4), 518-533.

Jaeger, P. T. (2004). The social impact of an accessible e-democracy: Disability law in the development of the e-government. Journal of Disability Policy Studies, 15(1), 19-26.

Jaeger, P. T., Bertot, J. C., & McClure, C. R. (2004). The effects of the Children's Internet Protection Act (CIPA) in public libraries and its implications for research: A statistical, policy, and legal analysis. Journal of the American Society for Information Science and Technology, 55(13), 1131-1139.

Jaeger, P. T., & McClure, C. R. (2004). Potential legal challenges to the application of the Children's Internet Protection Act (CIPA) in public libraries: Strategies and issues. First Monday, 9(2). Available: http://www.firstmonday.org/issues/issue9_2/jaeger/index.html.

Jaeger, P. T., McClure, C. R., Bertot, J. C., & Snead, J. T. (2004). The USA PATRIOT Act, the Foreign Intelligence Surveillance Act, and information policy research in libraries: Issues, impacts, and questions for library researchers. Library Quarterly, 74(2), 99-121.

Jaeger, P. T., & Thompson, K. M. (2004). Social information behavior and the democratic process: Information poverty, normative behavior, and electronic government in the United States. Library & Information Science Research, 26(1), 94-107.

Jaeger, P. T., Thompson, K. M., & McClure, C. R. (2004). Information management. In K. Kempf-Leonard (Ed.), The encyclopedia of social measurement (Vol. 2, pp. 277-282). San Diego, CA: Academic Press.

Fleischmann, K. R. (2003). Frog and cyberfrog are friends: Dissection simulation and animal advocacy. Society and Animals 11(2): 123-143.

Golbeck, J., Parsia, B., & Hendler, J. (2003). Trust networks on the semantic Web. Proceedings of Cooperative Information Agents 2003.

Hannestad, S. (1994). The evolution of archival practice. In A. Kent (Ed.), Encyclopedia of Library and Information Science Vol. 3, Supplement 16 (pp 124-154). New York: Marcel Dekker.

Hannestad, S. (1991). Clay tablets to microchips: The evolution of archival practice into the twenty-first century. Library Hi Tech, 9(4), 75-96.

Hannestad, S. (1977). SPINDEX II: A computerized approach to preparing guides to archives and manuscripts. In S. Lusigan and J. S. North (Eds.), Computing in the humanities: Proceedings of the third International Conference on Computing in the Humanities (270-282). Waterloo, Ontario: University of Waterloo Press.

Jaeger, P. T. (2002). Constitutional principles and e-government: An opinion about possible effects of Federalism and the separation of powers on e-government policies. Government Information Quarterly, 19(4), 357-368.

Jaeger, P. T. (2002). Section 508 goes to the library: Complying with federal legal standards to produce accessible electronic and information technology in libraries. Information Technology and Disabilities, 8(2). Available: http://www.rit.edu/~easi/itd/itdv08n2/jaeger.html.

Jaeger, P. T. (2003). The importance of measuring the accessibility of the federal e-government: What studies are missing and how these issues can be addressed. Information Technology and Disabilities, 9(1). Available: http://www.rit.edu/~easi/itd/itdv09n1/jaeger.htm.

Jaeger, P. T. (2003). The endless wire: E-government as global phenomenon. Government Information Quarterly, 20(4), 323-331.

Jaeger, P. T., Bertot, J. C., & McClure, C. R. (2003). The impact of the USA Patriot Act on collection and analysis of personal information under the Foreign Intelligence Surveillance Act. Government Information Quarterly, 20(3), 295-314.

Jaeger, P. T., & Bowman, C. A. (2002). Disability matters: Legal and pedagogical issues of disability in education. Westport, CT: Bergin & Garvey/Praeger.

Jaeger, P. T., & Burnett, G. (2003). Curtailing online education in the name of homeland security: The USA PATRIOT Act, SEVIS, and international students in the United States. First Monday, 8(9). Available: http://firstmonday.org/issues/issue8_9/jaeger/index.html.

Jaeger, P. T., McClure, C. R., & Fraser, B. T. (2002). The structures of centralized governmental privacy protection: Approaches, models, and analysis. Government Information Quarterly, 19(3), p. 317-336.

Jaeger, P. T., & Thompson, K. M. (2003). E-government around the world: Lessons, challenges, and new directions. Government Information Quarterly, 20(4), 389-394.

Thompson, K. M., McClure, C. R., & Jaeger, P. T. (2003). Evaluating federal websites: Improving e-government for the people. In J. F. George (Ed.), Computers in society: Privacy, ethics, and the Internet (pp. 400-412). Upper Saddle River, NJ: Prentice Hall.

Willemain, T. R., Wallace, W. A., Fleischmann, K. R., Waisel, L. B., & Ganaway, S. N. (2003). Bad numbers: Coping with flawed decision support. JORS: The Journal of the Operational Research Society 54(9): 949-957.